Returns & Refunds

Out the Box is committed to 100% customer satisfaction! If you are dissatisfied with an item, you may return or exchange your purchase within 10 days from the delivery date.

​

Email Customer Care at outtheboxllc.us@gmail.com with your order number and reason for return. The buyer is responsible for shipping costs and may use any carrier of his/her choice, however, a tracking number must be provided in order to process and finalize the refund or exchange.

​

We inspect all returned items. The product must be in an unused condition without damage. We will refund the cost of the merchandise and taxes to its original form of payment.  

​

Damaged Items

If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery. We will cover shipping costs, and gladly exchange the product or issue a refund.

​

Sale items

All final sale items are not eligible for refund, store credit, or exchange. This includes all items in our “SALE” section.

​

10 Days too late?

If you missed the 10-day window, please email Customer Care at outtheboxllc.us@gmail.com and we would be happy to see how we can help.